Learn. Ship. Iterate.

Have you ever been part of a team with a "Ready. Fire. Aim!" mindset? If they spent the time upfront researching and identifying the customer problem(s), they would end up shipping a better, testable solution. That's why I created this ongoing open-source Customer Experience (CX/UX/XD) design kit of methods and workflows for distributed teams. For teams who want to collaborate early and learn how to ship better products, brands, and advertising in a smarter and faster way together. For product design teams who want to Learn, Ship and Iterate.

Design Methods

Ship
Design Method
Design Studios for Distributed Teams

Learn how to run a Design Studio with distributed teams and align everyone around a shared and testable solution.

Learn
Design Method
Customer Journey Mapping

Learn how to illustrate the customer's journey along the funnel from brand awareness, consideration, intention, decision, adoption, and use of your product and or service. And find ways to create measured improvement.

Learn
Design Method
Stakeholder & Customer Interviews

Learn how to conduct stakeholder & customer interviews to deepen your understanding and uncover opportunities.

Learn
Design Method
Hopes & Fears Walls

Learn how to establish a baseline understanding of a customers expectations and concerns.

LET'S BUILD TOGETHER

Need help? Reach out, I’m sure we can find the answers together.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Build Faster, Smarter, & Better Products
These CX design methods span both the entire customer journey and my twenty plus year career. Over which time I've culled together the best methods from proven practitioners that I and my teams have field-tested and approved. To see some of the results visit my portfolio.