Resources

These CX design methods span the entire customer journey and my fifteen-plus-year career. These methods are inspired by or directly pulled from these resources. Over my career, I've pulled together the best design thinking methods from proven practitioners that my teams and I have field-tested and approved.  To see some of the results, visit my portfolio.
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Mapping Experiences

A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
Book by J. Kalbach

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The Pocket Universal Principles of Design

150 Essential Tools for Architects, Artists, Designers, Developers, Engineers, Inventors, and Makers
Book by William Lidwell

Lean UX

Designing Great Products with Agile Teams
Book by Jeff Gothelf and Josh Seiden

Build Faster, Smarter, & Better Products
These CX design methods span both the entire customer journey and my twenty plus year career. Over which time I've culled together the best methods from proven practitioners that I and my teams have field-tested and approved. To see some of the results visit my portfolio.